Data protection

Use of personal data collected

Comments

When you leave a comment on our website, the data entered in the comment form, your IP address and your browser’s user agent are collected to help us detect undesirable comments.

An anonymized string created from your e-mail address (also known as a hash) can be sent to the Gravatar service to verify your use of the service. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. Once your comment has been validated, your profile photo will be publicly visible next to your comment.

Media

If you are a registered user uploading images to the website, we advise you to avoid uploading images containing EXIF data of GPS coordinates. Visitors to your website may download and extract location data from these images.

Contact form

We collect the following data: Surname, First name, Telephone number and E-mail address are stored on the site in order to be able to respond to your request.
The data recorded when submitting a contact request is stored for a period of 1 year. It is automatically deleted after this period.

Cookies

A cookie is a small text file stored in a dedicated space on your terminal’s hard disk when you use your browser to consult an online service. It enables the issuer to identify the terminal in which it is stored, for the duration of the cookie’s validity or storage. It enables its issuer to identify the terminal in which it is stored, for the duration of the cookie’s validity or storage.
If you leave a comment on our site, you will be asked to save your name, e-mail address and website in cookies. This is purely for your convenience, so that you don’t have to enter this information if you post another comment later. These cookies expire after one year.
If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to record your login information and screen preferences.
The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your connection cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.
By modifying or publishing a publication, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the publication you have just modified. It expires after one day.

For more information on cookies, the company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-lesmaitriser

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.

Use and transmission of your personal data

How long will your data be stored?

If you leave a comment, the comment and its metadata are retained indefinitely. This makes it possible to automatically recognize and approve subsequent comments, rather than leaving them in the moderation queue.

For users who register on our site (where possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or if you have left comments on the site, you may request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Transmission of your personal data

Visitor comments may be verified using an automated comment detection service. These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have a logged-in account on their website.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf, including in particular the publisher of this website. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that are strictly necessary for the following purposes:

  • To manage your requests for information and reservations, as well as any loyalty programs;
  • To improve and personalize the services of the operating company in order to facilitate your navigation on the website;
  • To manage and monitor all customer relations;
  • Manage subscriptions to news and promotional offers from the operating company (newsletter);
  • Measuring quality and satisfaction

Transparency and purpose

No personal data is or will be collected without your knowledge. The optional or obligatory nature of the information to be communicated to the operating company in the context of the collection carried out on the website will be indicated to you beforehand, via the presence of the asterisk symbol “*”. The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.

Proportionality and relevance

The operating company only collects and processes the personal data required to process your request or to personalize the services offered to you.

Data storage time

The operating company retains your personal data only for as long as is necessary to process it in accordance with applicable law.

Security and confidentiality

The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorized third parties. We may pass on your personal information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.

Disputes

In the event of a dispute between the Customer and the company, the latter shall endeavor to resolve it amicably (the Customer shall send a written complaint to the professional or, where applicable, to the professional’s Customer Relations Department). In the absence of an amicable agreement, or in the absence of a response from the Professional within a reasonable period of one (1) month, the consumer Customer within the meaning of article L. 133-4 of the French Consumer Code may, if a disagreement remains, refer the matter free of charge to the competent mediator on the list of mediators drawn up by the Commission d’évaluation et de contrôle de la médiation de la consommation in application of article L.615-1 of the French Consumer Code, namely : La Société Médiation Professionnelle www.mediateur-consommation-smp.fr 24 Rue Albert de Mun – 33000 Bordeaux.