{"id":1721,"date":"2026-01-15T10:18:03","date_gmt":"2026-01-15T09:18:03","guid":{"rendered":"https:\/\/preprod.chateaudebellet.com\/terms-and-conditions-of-sale\/"},"modified":"2026-03-06T09:30:52","modified_gmt":"2026-03-06T08:30:52","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.chateaudebellet.com\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1721\" class=\"elementor elementor-1721 elementor-30\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d144b59 e-flex e-con-boxed e-con e-child\" data-id=\"d144b59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7afc2b elementor-widget elementor-widget-nt_breadcrumb\" data-id=\"b7afc2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nt_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"nt-breadcrumb-wrapper\">\r\n    <div class=\"nt-breadcrumb\" id=\"breadcrumbs\"><ul><li><a href=\"https:\/\/www.chateaudebellet.com\/en\/\">Home<\/a><\/li><\/ul><\/div><\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76ac316 e-flex e-con-boxed e-con e-parent\" data-id=\"76ac316\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-078ff62 elementor-widget elementor-widget-heading\" data-id=\"078ff62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and conditions of sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84a774e e-flex e-con-boxed e-con e-parent\" data-id=\"84a774e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7099c62 elementor-widget elementor-widget-text-editor\" data-id=\"7099c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-indent: 1.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 26.3pt 27.65pt .0001pt 1.85pt;\">SAS CH\u00c2TEAU DE BELLET &#8211; 539736959 &#8211; 482 chemin de Saquier &#8211; 06200 &#8211; Nice &#8211; in the person of its legal representative duly authorized to conclude the present contract (hereinafter the &#8220;Seller&#8221;), publishes and operates the website accessible at the URL shop.chateaudebellet.com<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 21.4pt 10.25pt .0001pt 0cm;\">The Site is an online sales site on which a winegrower\/chateau (the &#8220;Seller&#8221;) markets its products. The Seller is a wine professional wishing to have a solution enabling him to offer his wines (the &#8220;Products&#8221;) to private buyers via the Internet (the &#8220;Customers&#8221;). Internet users browsing the Site, Customers and the Seller are hereinafter referred to as &#8220;Users&#8221;.  <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 21.45pt 3.45pt .0001pt 0cm;\">These General Terms and Conditions of Sale (the &#8220;GTCS&#8221;) govern the relationship between the Vendor and any individual of legal age in his or her country of residence placing an order on the Site (the &#8220;Customer&#8221;). They apply to sales of Products concluded between the Vendor and the Customer on the Site. The Products sold by the Vendor come from its own production and are not intended for resale.  <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 21.45pt 0cm .0001pt 3.05pt;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Protection of minors<\/u><\/strong><\/p><p style=\"text-indent: 2.75pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.2pt 26.6pt .0001pt 0cm;\">In accordance with article L. 3342-1 of the French Public Health Code, which stipulates that the sale of alcohol to minors is prohibited, the creation of an account and the placing of orders with Sellers are strictly reserved for adults aged 18 and over.<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><u> <\/u><\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><u>Alcohol abuse is dangerous for your health, and should be consumed in moderation.<\/u><\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"font-weight: 600;\">Consumer mediation<\/strong><\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">In accordance with articles L.612-1 et seq. of the French Consumer Code, SAS CHATEAU DE BELLET provides its customers with a mediation mechanism for the amicable resolution of any disputes that may arise.<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">The company is affiliated with the following mediator:<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"font-weight: 600;\">Soci\u00e9t\u00e9 M\u00e9diation Professionnelle (SMP)<\/strong><\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">Website: https:\/\/www.mediateur-consommation-smp.fr<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">Address: 24 rue Albert de Mun, 33000 Bordeaux, France<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">In the event of an unresolved dispute with our services following a prior written complaint, the consumer may refer the matter free of charge to the consumer mediator listed above in order to seek an amicable solution.<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">The mediator can be contacted via :<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">Online form: https:\/\/www.mediateur-consommation-smp.fr\/saisir-le-mediateur<\/p><p style=\"margin-top: 4.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">Or by post to the above postal address.<\/p><p style=\"margin-top: 39.65pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 1 &#8211; CUSTOMERS<\/u><\/strong><\/p><p style=\"mso-add-space: auto; text-indent: -18.0pt; mso-pagination: none; mso-list: l1 level2 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.1pt .8pt .0001pt 23.65pt;\">1.1 &#8211; The wines (the &#8220;Product(s)&#8221;) offered for sale on the Site are strictly reserved for &#8220;natural persons&#8221; who have reached the age of majority in their country of residence, who have full legal capacity in their country of residence to order on the Site, and who have a valid delivery and billing address. The Products are not intended to be used for advertising or communication purposes. The Products are not intended for resale.  <\/p><p style=\"mso-add-space: auto; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.1pt .8pt .0001pt 23.65pt;\"> <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.1pt .8pt .0001pt 5.65pt;\">IF YOU DO NOT MEET THESE CONDITIONS, YOU MUST LEAVE THIS SITE IMMEDIATELY.<\/p><p style=\"mso-add-space: auto; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.1pt .8pt .0001pt 23.65pt;\"> <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: .9pt 0cm .0001pt 7.9pt;\">1.2 &#8211; The sale of alcohol is forbidden to persons under the legal purchasing age.<\/p><p style=\"text-indent: 1.45pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 0cm 3.65pt .0001pt .35pt;\">or consumption of alcohol, the Customer confirms that he\/she is of legal age to purchase or consume alcohol. The Customer guarantees that the person receiving the delivery is of legal age to purchase or consume alcohol in his\/her country. In accordance with the provisions of article L.3342-1 of the French Public Health Code, the Vendor reserves the right to ask the Customer to provide proof of identity and age.  <\/p><p style=\"margin-top: 33.4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 2 &#8211; ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE<\/u><\/strong><\/p><p style=\"text-indent: -2.3pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.1pt 3.7pt .0001pt 2.65pt;\">2.1 &#8211; By placing an order, the Customer acknowledges that he\/she has read the present GTC and agrees to be bound by them.<\/p><p style=\"text-indent: 2.9pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.35pt 16.9pt .0001pt .35pt;\">2.2 &#8211; The General Terms and Conditions are subject to change at any time. The customer is bound by each modification and should therefore regularly visit this page to check the current version of the general terms and conditions. <\/p><p style=\"text-indent: 2.95pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.9pt 17.6pt .0001pt .35pt;\">2.3 &#8211; The Customer may print out these General Terms and Conditions or save them on his\/her computer in PDF format.<\/p><p style=\"text-indent: 2.6pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.25pt 13.05pt .0001pt 3.05pt;\">IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, DO NOT PLACE ORDERS ON THIS SITE.<\/p><p style=\"margin-top: 16.15pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 3 &#8211; RESPONSIBLE ALCOHOL CONSUMPTION<\/u><\/strong><\/p><p style=\"text-indent: 3.0pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.15pt 10.1pt .0001pt 0cm;\">The Customer acknowledges that the consumption of alcohol must be moderate and responsible. The Seller undertakes to promote the moderate use of its products. Irresponsible alcohol consumption can cause serious damage to health and society. For further information: http:\/\/www.responsibledrinking.org\/   <\/p><p style=\"margin-top: 44.7pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 4 &#8211; PRODUCTS<\/u><\/strong><\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.15pt 0cm .0001pt .1pt;\">4.1 &#8211; Description of Products<\/p><p style=\"text-indent: 2.4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.3pt 13.4pt .0001pt .35pt;\">Each Product offered on the Site is described in terms of its essential characteristics. The photographs or graphic representations used to illustrate the Products, whether standard or customized, are not contractually binding. <\/p><p style=\"text-indent: 3.4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 11.8pt .0001pt 2.6pt;\">The Seller must comply with French standards applicable to the products sold. The Vendor may be required to modify its Products and packaging in order to comply with these standards, in particular by integrating logos and\/or mandatory information. <\/p><p style=\"margin-left: .1pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">4.2 &#8211; Product availability<\/p><p style=\"text-indent: .35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: .25pt 74.2pt .0001pt 5.65pt;\">Product offers are subject to availability. In the event of unavailability, the Product may no longer be ordered on the Site. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 12.1pt 23.6pt .0001pt 0cm;\">In the event that the product is no longer available in the quantity ordered, the Vendor will inform the Customer so that he may decide whether or not to accept the reduction of his order. If the Customer does not agree to this reduction, the order will be automatically cancelled and reimbursed as soon as possible. <\/p><p style=\"margin-top: 45.6pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 5 &#8211; ORDERING<\/u><\/strong><\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.1pt 0cm .0001pt 2.7pt;\">5.1 Creating a customer account<\/p><p style=\"text-indent: 2.35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.35pt 5.55pt .0001pt .3pt;\">5.1.1 &#8211; The Customer will be able to create an account on the Site at the time of his\/her first order and, to this end, will have to fill in the form provided. This form includes &#8220;mandatory&#8221; information required to identify the Customer (title, surname, first name, date of birth, e-mail address and password). This information is indicated by a star (*) on the Site. This form also includes &#8220;optional&#8221; information that the Customer is not obliged to complete in order to place an order on the Site (information not marked with a star).   <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.05pt 0cm .0001pt 3.25pt;\">The password chosen by the Customer is personal and confidential. It will enable him\/her to identify himself\/herself later on the Site. <\/p><p style=\"text-indent: .4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 19.25pt 22.55pt .0001pt 2.65pt;\">If you have forgotten your password, you can request a new one by clicking on the &#8220;Forgotten password&#8221; tab in the &#8220;My account&#8221; section.<\/p><p style=\"text-indent: .35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.15pt 6.9pt .0001pt 2.6pt;\">The password is personal to the Customer. It is the sole responsibility of the Customer and it is the Customer&#8217;s responsibility to keep it confidential. The Customer must ensure that no person other than him\/herself, particularly a person under the legal age for the purchase or consumption of alcohol, will use his\/her login and password to purchase alcoholic products. The Customer is deemed to be able to control access to the e-mail address he has provided. It is the Customer&#8217;s responsibility to ensure the confidentiality of its login and password and to assume responsibility for any damage that may result from unauthorized access to the Site due to or related to the disclosure of its login and\/or password.    <\/p><p style=\"text-align: justify; text-indent: .6pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.8pt 17.95pt .0001pt 2.4pt;\">The information provided on the form must be complete, accurate and up-to-date. The Vendor may, if necessary, ask the Customer to confirm (by any means) the information provided and his\/her identity. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: .65pt 30.95pt .0001pt 0cm;\">The creation of an account is limited to one account per person (same first name\/last name and same household\/postal address). Any attempt at fraud (use of a false identity, truncated\/modified spelling of first or last name, etc.) may result in deletion of the account. <\/p><p style=\"text-indent: 3.0pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.05pt 37.95pt .0001pt 2.65pt;\">5.1.2 &#8211; The Customer may also order without creating an account, by ordering as a guest. To do this, they need only provide the information required to process their order. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.85pt 0cm .0001pt 2.7pt;\">5.2 &#8211; Ordering steps<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.95pt 0cm .0001pt 6.05pt;\">To order a product on the Site, the Customer must follow the steps below:<\/p><p style=\"text-indent: 3.35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.15pt 30.6pt .0001pt 2.65pt;\">The Customer selects the Products he wishes to order and adds them to the basket by clicking on &#8220;Add to basket&#8221;.<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 0cm .0001pt 3.25pt;\">They can access their basket by clicking on &#8220;Basket&#8221;.<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.45pt 0cm .0001pt 2.7pt;\">On the &#8220;Shopping Cart&#8221; page, the Customer can :<\/p><p style=\"margin-top: 5.15pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">&#8211; Add\/remove items from your shopping cart,<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.95pt 22.25pt .0001pt 1.05pt;\">&#8211; Enter their PROMO CODE (promotional code) if they have one, &#8211; View their basket summary, including any promotions applied. To proceed to the next step, the customer must <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.95pt 22.25pt .0001pt 1.05pt;\">(i) accept these General Terms and Conditions of Sale made available via a hypertext link by clicking on the checkbox provided for this purpose and<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.95pt 22.25pt .0001pt 1.05pt;\">(ii) click on &#8220;Checkout&#8221;.<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.05pt 1.2pt .0001pt .35pt;\">Customers are then asked to identify themselves, unless they are already logged in; if they already have a customer account, they enter their email address (login) and password. If they do not have a customer account, they create a customer account where they order as a guest. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.85pt 12.25pt .0001pt 0cm;\">When ordering for the first time, the Customer is redirected to the &#8220;Delivery Address&#8221; page in order to enter his\/her delivery and\/or billing address. They then click on &#8220;Save address&#8221;. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.8pt 2.25pt .0001pt 0cm;\">The Customer is automatically redirected to the &#8220;Delivery&#8221; page in order to define their delivery details. Customers can modify their delivery or billing address by clicking on &#8220;Modify&#8221; or &#8220;Add a new address&#8221;. It is also at this stage that the Customer must provide any administrative documents required for the order to be processed correctly, in particular to clear customs in the destination country in full compliance.  <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.85pt 13.45pt .0001pt 0cm;\">To proceed to the next stage, the Customer must click on &#8220;Confirm delivery&#8221;, which will take them to a summary of the information they have provided. At this stage, the Customer is informed that any error in the information provided may result in the cancellation of the order. Once the order has been validated, the Customer is taken to the &#8220;Payment&#8221; page, where they can select their method of payment.  <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.85pt 13.45pt .0001pt 0cm;\">To definitively confirm and pay for the order, the customer clicks on &#8220;Confirm my order and pay&#8221;. The customer is then redirected to the payment service provider&#8217;s transaction platform, where he\/she enters his\/her bank details and confirms payment. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.85pt 13.45pt .0001pt 0cm;\">Once the Customer has validated and paid for his\/her order,<\/p><p style=\"mso-add-space: auto; text-indent: -36.0pt; mso-pagination: none; mso-list: l0 level1 lfo2; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.85pt 13.45pt .0001pt 54.0pt;\">(i) he\/she is automatically redirected to a page of the Site on which the Vendor confirms his\/her order,<\/p><p style=\"mso-add-space: auto; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.85pt 13.45pt .0001pt 54.0pt;\"> <\/p><p style=\"mso-add-space: auto; text-indent: -36.0pt; mso-pagination: none; mso-list: l0 level1 lfo2; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 2.85pt 13.45pt .0001pt 54.0pt;\">(ii) At the same time, the Customer will receive an e-mail from the Vendor acknowledging receipt of the order, with an order number and a summary of the order.<\/p><p style=\"margin-top: 45.35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 6 &#8211; PRICE AND PAYMENT TERMS<\/u><\/strong><\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.25pt 0cm .0001pt 4.9pt;\">6.1 &#8211; Prices<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.35pt 52.8pt .0001pt 1.05pt;\">The prices of the Products are those indicated on the Site at the date of the order. They are indicated in the currency chosen by the customer from among 21 currencies. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.35pt 52.8pt .0001pt 1.05pt;\">By displaying the basket details, the customer has access to the price including taxes, duties and customs clearance as well as delivery.<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.95pt 0cm .0001pt 4.9pt;\">6.2 &#8211; Billing<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.95pt 0cm .0001pt 4.9pt;\">A detailed invoice will be issued for each order and sent to the Customer by e-mail at the same time as confirmation of dispatch of the order (or at the time of payment).<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.0pt 0cm .0001pt 4.9pt;\">6.3 &#8211; Terms of payment<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.75pt 0cm .0001pt .25pt;\">All credit card payments are made via the secure online payment system.<\/p><p style=\"text-align: justify; text-indent: .35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.15pt .4pt .0001pt 2.65pt;\">The Customer is the holder of the card used. The Customer is then automatically redirected to the transaction platform of the bank providing the payment. Banking information is entered via a secure server, guaranteeing the security and confidentiality of the information provided by the Customer during the banking transaction.  <\/p><p style=\"text-indent: 1.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 18.35pt .0001pt 1.9pt;\">An order confirmation is sent by e-mail to the Customer. The order placed is firm and definitive. Placing an order implies full acceptance of these terms and conditions. SIte&#8217;s automatic recording systems are considered by the parties as proof of the nature, content and date of the order.   <\/p><p style=\"text-indent: 1.2pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 18.35pt .0001pt 1.9pt;\">Regardless of the method of payment chosen, the Vendor reserves the right to refuse any order or delivery in the event of (i) refusal to authorize payment by the banking institution or (ii) total or partial non-payment of a previous order by the Customer.  <\/p><p style=\"margin-top: 44.65pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 7 &#8211; SHIPPING<\/u><\/strong><\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Goods are delivered via the services of <strong style=\"mso-bidi-font-weight: normal;\">Planet Aura<\/strong>,<br>SARL with capital of \u20ac1,000, registered in the Castres Trade and Companies Register under number <strong style=\"mso-bidi-font-weight: normal;\">850 624 636<\/strong>,<br>with registered office at: <strong style=\"mso-bidi-font-weight: normal;\">5 Impasse Fran\u00e7ois Arago, 81100 Castres (France)<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Shipments are mainly made on a <strong style=\"mso-bidi-font-weight: normal;\">DDP (Delivered Duty Paid)<\/strong> basis, guaranteeing that the Customer\/Recipient has <strong style=\"mso-bidi-font-weight: normal;\">no formalities to complete and no additional costs to pay<\/strong> on delivery.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura issues the waybill, takes care of administrative and customs formalities, and monitors your shipment through to delivery.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The Customer\/Consignee benefits from a <strong style=\"mso-bidi-font-weight: normal;\">global price delivered to his domicile<\/strong>, Planet Aura paying on his behalf customs duties and import taxes according to the regulations of the country of destination.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">However, certain destinations may be shipped <strong style=\"mso-bidi-font-weight: normal;\">DAP (Delivered At Place)<\/strong>, in particular when local legislation requires the Customer\/Consignee to pay duties and taxes directly to the customs authorities in his country.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">In this case, Planet Aura will inform the Customer\/Recipient of the specific conditions applicable to his\/her order.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The Customer\/Consignee is then <strong style=\"mso-bidi-font-weight: normal;\">solely responsible for payment of import duties and taxes<\/strong>, as well as any administrative procedures required by the local authorities.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura expressly reserves the right :<\/p><ul><li style=\"background: white; margin: 10.0pt 0cm 10.0pt 47.0pt;\">modify the opening or closing of an incoterm (DDP\/DAP) according to geopolitical, regulatory or customs developments in the countries concerned;<\/li><li style=\"background: white; margin: 10.0pt 0cm 10.0pt 47.0pt;\">revise the value of applicable taxes, excise duties or handling fees according to annual or exceptional changes in the official scales of destination countries.<\/li><\/ul><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The tariffs applied are fixed for the current calendar year.<br>Planet Aura informs partner Sellers each year of the new tariffs applicable for the following year, including any changes to incoterms and tax scales.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura acts as <strong style=\"mso-bidi-font-weight: normal;\">logistics intermediary<\/strong> on behalf of the <strong style=\"mso-bidi-font-weight: normal;\">Seller<\/strong>.<br>The sales contract is concluded <strong style=\"mso-bidi-font-weight: normal;\">directly between the Seller and the<\/strong><strong style=\"mso-bidi-font-weight: normal;\">Customer\/Consignee<\/strong>, Planet Aura acting only as agent for the dispatch and delivery of the goods.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura cannot be held responsible for any delay in delivery due to customs control, changes in regulations, force majeure or non-payment of taxes on arrival by the Customer\/Consignee.<\/p><p style=\"margin-top: 41.1pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 8 &#8211; DELIVERY<\/u><\/strong><\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\"><strong style=\"mso-bidi-font-weight: normal;\">Delivery times<\/strong>, excluding customs formalities and outside the European Union, may vary from <strong style=\"mso-bidi-font-weight: normal;\">48 hours to two months<\/strong>, depending on the destination, administrative or customs formalities, and the wishes expressed by the Customer\/Recipient at the time of ordering.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura cannot be held responsible for any delays beyond its control.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The <strong style=\"mso-bidi-font-weight: normal;\">transfer of risks<\/strong> relating to the goods takes place when the package is actually handed over to the Customer\/Consignee or to any person authorized to receive it.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura monitors transport and manages all possible situations on behalf of the Seller and the Customer\/Consignee (absence, change of address, customs blockage, etc.) in order to guarantee delivery under the best possible conditions.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">In the event of an<strong style=\"mso-bidi-font-weight: normal;\">incorrect address or information<\/strong> provided by the Seller or the Customer\/Consignee, the costs incurred (return, relabeling, reshipment, temporary storage, etc.) will be <strong style=\"mso-bidi-font-weight: normal;\">borne by the party responsible<\/strong>, whether the Seller or the consignee.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">If the Customer\/Consignee <strong style=\"mso-bidi-font-weight: normal;\">refuses the goods<\/strong> even though all contractual conditions have been met (products conform, documents provided), Planet Aura cannot be held responsible.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Likewise, in the event of a<strong style=\"mso-bidi-font-weight: normal;\">payment objection<\/strong> by the recipient after shipment, Planet Aura bears no financial responsibility.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">On receipt, the Customer\/Consignee or the person designated to receive the wines is asked to <strong style=\"mso-bidi-font-weight: normal;\">check the contents of the package and the condition of the bottles<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">In the event of <strong style=\"mso-bidi-font-weight: normal;\">breakage<\/strong>, the Customer\/Consignee must <strong style=\"mso-bidi-font-weight: normal;\">refuse delivery<\/strong> and note the damage on the delivery note, then immediately report the incident to Planet Aura by e-mail to contact@planet-aura.com within <strong style=\"mso-bidi-font-weight: normal;\">48 hours<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">After this period, any claim will not be accepted, except in the case of mandatory legal provisions applicable to consumers.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">All goods shipped must be <strong style=\"mso-bidi-font-weight: normal;\">declared to Planet Aura<\/strong>. In case of <strong style=\"mso-bidi-font-weight: normal;\">false declaration<\/strong> (quantity, value, nature of the products, or real weight), Planet Aura cannot be held responsible for <strong style=\"mso-bidi-font-weight: normal;\">blocking, destruction, return or customs fines<\/strong>.<br>If goods are <strong style=\"mso-bidi-font-weight: normal;\">added after validation of the shipment<\/strong>, modifying the <strong style=\"mso-bidi-font-weight: normal;\">total declared weight<\/strong>, Planet Aura reserves the right to <strong style=\"mso-bidi-font-weight: normal;\">invoice a supplement<\/strong> to the initial payer. <\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">From the moment Planet Aura receives the order, it reserves the right to <strong style=\"mso-bidi-font-weight: normal;\">communicate directly with the recipient<\/strong> in order to obtain all the information necessary for the proper execution of the delivery, in particular for customs, logistical or administrative formalities.<br>Planet Aura may request any <strong style=\"mso-bidi-font-weight: normal;\">document required by customs<\/strong>, including the <strong style=\"mso-bidi-font-weight: normal;\">recipient&#8217;s personal information<\/strong> (identity, address, tax number, etc.).<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">If the <strong style=\"mso-bidi-font-weight: normal;\">recipient pays<\/strong> the order <strong style=\"mso-bidi-font-weight: normal;\">directly<\/strong> to Planet Aura, he becomes a <strong style=\"mso-bidi-font-weight: normal;\">direct customer of Planet Aura<\/strong>, which assumes the contractual sales and delivery relationship.<\/p><p style=\"margin-top: 45.85pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 9 &#8211; REPLACEMENT INSURANCE<\/u><\/strong><\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\"><strong style=\"mso-bidi-font-weight: normal;\">Insurance <\/strong>covers <strong style=\"mso-bidi-font-weight: normal;\">loss or breakage<\/strong> of goods up to <strong style=\"mso-bidi-font-weight: normal;\">\u20ac20,000 per shipment<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">This insurance is only valid if the goods are transported in <strong style=\"mso-bidi-font-weight: normal;\">specific high-quality packaging<\/strong> (polystyrene or reinforced cardboard) supplied u controlled by Planet Aura.<br>For shipments with a value exceeding <strong style=\"mso-bidi-font-weight: normal;\">\u20ac20,000<\/strong>, <strong style=\"mso-bidi-font-weight: normal;\">additional insurance<\/strong> may be taken out by the seller or the customer\/consignee prior to dispatch.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The insurance does <strong style=\"mso-bidi-font-weight: normal;\">not cover<\/strong>:<\/p><ul><li style=\"background: white; margin: 10.0pt 0cm 10.0pt 47.0pt;\"><strong style=\"mso-bidi-font-weight: normal;\">natural product alterations<\/strong> (wine evolution, oxidation, sediments, etc.),<\/li><li style=\"background: white; margin: 10.0pt 0cm 10.0pt 47.0pt;\"><strong style=\"mso-bidi-font-weight: normal;\">stains on labels<\/strong>,<\/li><li style=\"background: white; margin: 10.0pt 0cm 10.0pt 47.0pt;\"><br>Planet Aura systematically offers <strong style=\"mso-bidi-font-weight: normal;\">storage <\/strong>and <strong style=\"mso-bidi-font-weight: normal;\">delayed departure<\/strong> solutions to preserve product quality before dispatch.<\/li><\/ul><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\"><strong style=\"mso-bidi-font-weight: normal;\">Reshipment costs<\/strong> due to breakage or loss are <strong style=\"mso-bidi-font-weight: normal;\">identical to those invoiced initially<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The amount of goods refunded corresponds to the <strong style=\"mso-bidi-font-weight: normal;\">value indicated on the Planet Connect interface<\/strong> at the time of ordering.<\/p><h3 style=\"mso-pagination: widow-orphan; page-break-after: auto; background: white;\">Implementation procedure :<\/h3><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">The Customer\/Recipient must inform Planet Aura of the breakage or loss, accompanied by <strong style=\"mso-bidi-font-weight: normal;\">photos<\/strong> and the <strong style=\"mso-bidi-font-weight: normal;\">refusal of the parcel<\/strong> upon delivery.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Once the claim has been validated, Planet Aura offers the Customer\/Consignee the possibility of <strong style=\"mso-bidi-font-weight: normal;\">buying back the wines and reshipping them<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">If the wines are no longer available, Planet Aura will send a <strong style=\"mso-bidi-font-weight: normal;\">proposal of equivalent wines in agreement with the seller<\/strong>.<br>In the event of refusal, Planet Aura will proceed with the <strong style=\"mso-bidi-font-weight: normal;\">refund on the basis of the value indicated on Planet Connect<\/strong>.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\">Planet Aura cannot be held responsible for events beyond its control or resulting from a <strong style=\"mso-bidi-font-weight: normal;\">case of force majeure<\/strong>, as defined in <strong style=\"mso-bidi-font-weight: normal;\">article 1218 of the French Civil Code<\/strong>, including in particular natural disasters, war, epidemics, blockages of means of transport or communication, or administrative decisions.<\/p><p style=\"background: white; margin: 10.0pt 0cm 10.0pt 0cm;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 10 &#8211; LIABILITY &#8211; FORCE MAJEURE<\/u><\/strong><\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.4pt 0cm .0001pt 3.05pt;\">The Vendor&#8217;s contractual obligations will be automatically suspended and his<\/p><p style=\"text-indent: .25pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 0cm 21.2pt .0001pt 1.9pt;\">responsibility in the event of force majeure (as this term is defined by article 1218 of the French Civil Code and by case law) likely to prevent delivery of the Products. After one month from the order date, the Customer may cancel the order. The Customer will receive a full refund (including delivery charges, duties and customs clearance).  <\/p><p style=\"text-indent: 2.7pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.25pt 10.95pt .0001pt .35pt;\">Furthermore, the Vendor cannot be held responsible for any interruption of the connection, server breakdown, electrical problems or other problems linked to the Internet computer network. Finally, the Vendor may not be held liable in the event that the Products delivered are stored or consumed\/used in conditions that are abnormal or incompatible with their nature. <\/p><p style=\"margin-top: 33.4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 11 &#8211; RIGHT OF WITHDRAWAL<\/u><\/strong><\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.2pt 0cm .0001pt 7.9pt;\">11.1 &#8211; Notification to the Vendor of the decision to withdraw<\/p><p style=\"text-indent: .4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.35pt 3.05pt .0001pt 2.6pt;\">The Customer has a right of withdrawal which he may exercise without having to give reasons or pay penalties. This withdrawal period expires fourteen (14) clear days after the day on which the Customer, or a third party designated by the Service Provider (other than the Service Provider), takes physical possession of the Products. <\/p><p style=\"text-indent: 2.35pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 11.2pt .0001pt .35pt;\">If the Customer orders several Products in a single order, or if the Products have been delivered in several parts, the withdrawal period does not begin until the Customer, or a designated third party other than the Service Provider, takes physical possession of the last Product or the last part of the delivery.<\/p><p style=\"text-indent: 2.7pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.95pt 35.45pt .0001pt .35pt;\">In order to exercise his right of withdrawal, the Customer must inform the Vendor of his decision to withdraw within the aforementioned period by any unambiguous statement before the expiry of the withdrawal period, in particular :<\/p><p style=\"mso-add-space: auto; text-indent: -36.0pt; mso-pagination: none; mso-list: l2 level1 lfo3; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.8pt 83.1pt .0001pt 38.9pt;\">(i) by post to the Seller&#8217;s postal address shown on the invoice<\/p><p style=\"mso-add-space: auto; text-indent: -36.0pt; mso-pagination: none; mso-list: l2 level1 lfo3; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.8pt 83.1pt .0001pt 38.9pt;\">(ii) by e-mail to the Seller&#8217;s e-mail address indicated on the invoice<\/p><p style=\"mso-add-space: auto; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.8pt 83.1pt .0001pt 38.9pt;\"> <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: .95pt 0cm .0001pt 5.65pt;\">11.2 &#8211; Return of products subject to retraction<\/p><p style=\"text-align: justify; text-indent: .05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 5.8pt 19.0pt .0001pt 2.65pt;\">Following communication of the Customer&#8217;s decision to withdraw, the Customer must return the product(s) complete, unconsumed and unopened, in their original packaging specifically designed for the transport of wine. The shipment must include the return slip or a copy of the invoice to enable the Vendor to identify the origin of the products. <\/p><p style=\"text-indent: .3pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 3.05pt 22.8pt .0001pt 2.6pt;\">returned. Returns must be made without undue delay and at the latest within fourteen (14) days following the communication by you of your decision to withdraw. <\/p><p style=\"text-indent: 2.65pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 0cm 1.65pt .0001pt .35pt;\">Returns must be made to the Vendor&#8217;s address shown on the invoice. If the products are not returned within fourteen (14) days of the Customer&#8217;s decision to withdraw, no refund will be made. <\/p><p style=\"text-indent: 2.65pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.0pt 11.8pt .0001pt .35pt;\">The costs and risks of returning the product(s) remain the responsibility of the Customer. In the event of depreciation of the product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the products, the Customer may be held liable. <\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.9pt 0cm .0001pt 7.9pt;\">11.3 &#8211; Refund of products subject to retraction<\/p><p style=\"text-indent: 2.65pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.9pt 3.4pt .0001pt .35pt;\">The Vendor will refund all sums paid, excluding initial delivery charges. Unless the Customer agrees to another means of reimbursement, the Product(s) will be reimbursed according to the initial method of payment used by the Customer at the time of ordering, without undue delay and, in any event, no later than fourteen (14) days from the date on which the Vendor was informed of the Customer&#8217;s decision to withdraw. Reimbursement of this sum may, however, be deferred until the actual recovery of the returned Products or until the Customer has provided proof of shipment of the Product, whichever is the earlier.  <\/p><p style=\"text-indent: 2.95pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.05pt 5.1pt .0001pt .05pt;\">The Customer is informed that the right of withdrawal cannot be exercised for (i) Products which have been opened or unsealed after delivery and which cannot be returned, in particular for reasons of hygiene or health protection, and (ii) orders for Products which have been customised or specifically requested by the Customer at the time of ordering (special formats, customised packaging, etc.).  <\/p><p style=\"text-indent: -1.55pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 33.4pt 13.6pt .0001pt 1.55pt;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 12 &#8211; LEGAL GUARANTEES ON SALE OF PRODUCTS<\/u><\/strong><\/p><p style=\"text-indent: -1.55pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 33.4pt 13.6pt .0001pt 1.55pt;\">As a reminder, the Products must be stored, handled and consumed in compliance with the general rules applicable to alcoholic beverages and in accordance with custom and any instructions accompanying the Product or appearing on the Site. In addition, they must be consumed within a period of time appropriate to their nature and characteristics. <\/p><p style=\"text-indent: 2.85pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.75pt 3.4pt .0001pt .35pt;\">Customers are reminded that they benefit from the legal guarantee of conformity provided for in Articles L. 217-3 to L. 217-17 of the French Consumer Code, and from the guarantee relating to defects in the item sold under the conditions provided for in Articles 1641 to 1648 of the French Civil Code. If the Products delivered do not conform to the Products ordered, or if they have hidden defects, the Customer is invited to contact the Vendor within 72 hours of receipt of the order to notify the Vendor of the non-conformity or hidden defects of the Product(s). <\/p><p style=\"text-indent: .05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 0cm 3.25pt .0001pt 2.95pt;\">The Seller acknowledges receipt of the request and informs the Customer of the procedure to be followed. On receipt of the Vendor&#8217;s instructions, the Customer must return the non-conforming or damaged Product(s) to the address indicated. <\/p><p style=\"text-indent: 5.95pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 15.3pt .0001pt .05pt;\">The Product(s) must be returned, at the Seller&#8217;s expense, complete, unconsumed and unopened (except in the case of hidden defects), in their original, undamaged packaging (except in the case of hidden defects) and, where possible, accompanied by their original packaging. The packaging and mode of transport must be perfectly suited to the Products in order to guarantee their integrity. In order to identify the return, it must be accompanied by the return slip and a copy of the invoice.  <\/p><p style=\"margin-top: 16.0pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 13 &#8211; Promotional codes<\/u><\/strong><\/p><p style=\"text-indent: 2.85pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.85pt 17.55pt .0001pt .15pt;\">Promotional codes may not be exchanged for cash, used in conjunction with one another, reused in another transaction or used fractionally across multiple orders. The Seller reserves the right to invalidate any promotional code used or applied in violation of the above requirement. <\/p><p style=\"margin-top: 16.05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 14 &#8211; NO WAIVER<\/u><\/strong><\/p><p style=\"margin-top: 16.05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">The fact that the Vendor does not avail itself at a given time of one of the provisions of the GCS may not be interpreted as a waiver by the Vendor of its right to do so at a later date.<\/p><p style=\"margin-top: 16.0pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 15 &#8211; INTELLECTUAL PROPERTY<\/u><\/strong><\/p><p style=\"margin-top: 16.0pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">No part of the Site may be reproduced or stored on any other website or included in any public or private data retrieval system or service without the prior written permission of the Publisher and Site Designer.<\/p><p style=\"text-align: justify; text-indent: 3.45pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.35pt 32.65pt .0001pt 2.2pt;\">15.2 &#8211; The purchase of a Product does not give the Customer any right to the names, brands or labels of the Product. It is strictly forbidden to use the Products or brands distributed by the Vendor for advertising or communication purposes. <\/p><p style=\"margin-top: 15.85pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 16 &#8211; PRIVACY POLICY<\/u><\/strong><\/p><p style=\"margin-top: 15.85pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">All personal information concerning Le CLient communicated during the use of the Site, including nominative personal information collected during any registration or order process, is subject to the Site&#8217;s Privacy Policy, which forms an integral part of these GTC and which is accessible at the bottom of each page of the Site.<\/p><p style=\"text-indent: -2.95pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.9pt 26.65pt .0001pt 2.95pt;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 17 &#8211; EVIDENCE, PRESERVATION AND ARCHIVING OF TRANSACTIONS<\/u><\/strong><\/p><p style=\"text-indent: -2.95pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 15.9pt 26.65pt .0001pt 2.95pt;\">Computerized registers, kept in the Vendor&#8217;s computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments. Order forms and invoices are archived on a reliable and durable medium, in accordance with legal provisions. <\/p><p style=\"margin-top: 16.05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 18 &#8211; LANGUAGE OF TERMS AND CONDITIONS<\/u><\/strong><\/p><p style=\"margin-top: 16.05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">The GCS have been drafted in French and translated into English.<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.15pt 25.65pt .0001pt .9pt;\">In the event of a dispute, in particular in the event of mediation (or any other alternative dispute resolution method) or before a court of law, only the French version shall be deemed authentic.<\/p><p style=\"margin-top: 16.1pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 19 &#8211; DISPUTES &#8211; APPLICABLE LAW<\/u><\/strong><\/p><p style=\"margin-top: 16.1pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">These terms and conditions are governed by French law.<\/p><p style=\"text-indent: 2.7pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 17.15pt 12.65pt .0001pt .35pt;\">In the event of a dispute, subject to having first referred the matter to the Vendor and in accordance with the provisions of article L. 612-1 of the French Consumer Code, the Customer may have recourse to a conventional mediation procedure.<\/p><p style=\"text-indent: .05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.1pt 42.35pt .0001pt 2.95pt;\">The customer is also free to use the online dispute resolution service offered by the European Commission.<\/p><p style=\"text-indent: .4pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.4pt 10.95pt .0001pt 2.65pt;\">In the absence of an amicable agreement between the parties, any dispute arising from the formation, interpretation or performance of these General Terms and Conditions of Sale or any order shall be subject to the jurisdiction of the French courts.<\/p><p style=\"margin-top: 15.75pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\"><strong style=\"mso-bidi-font-weight: normal;\"><u>Article 20 &#8211; CONSERVATION OF PRODUCTS<\/u><\/strong><\/p><p style=\"margin-top: 15.75pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">The Vendor is in no way responsible for any defects that may affect the Products purchased from him, caused by improper storage or handling of the Products.<\/p><p style=\"mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 4.15pt 0cm .0001pt 3.05pt;\">Products by the Customer.<\/p><p style=\"margin-top: 6.9pt; text-align: center; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;\">It is the Customer&#8217;s responsibility to ensure that the Products are properly stored in a suitable place.<\/p><p style=\"text-indent: .05pt; mso-pagination: none; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes; margin: 16.75pt 9.8pt .0001pt 2.95pt;\">Even &#8220;keeper&#8221; Products cannot be kept forever. It is the customer&#8217;s responsibility to respect the consumption recommendations given by the Vendor. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Accueil SAS CH\u00c2TEAU DE BELLET &#8211; 539736959 &#8211; 482 chemin de Saquier &#8211; 06200 &#8211; Nice &#8211; in the person of its legal representative duly authorized to conclude the present contract (hereinafter the &#8220;Seller&#8221;), publishes and operates the website accessible at the URL shop.chateaudebellet.com The Site is an online sales site on which a winegrower\/chateau [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-1721","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions of sale - Chateau de Bellet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chateaudebellet.com\/en\/terms-and-conditions-of-sale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions of sale - Chateau de Bellet\" \/>\n<meta property=\"og:description\" content=\"Accueil SAS CH\u00c2TEAU DE BELLET &#8211; 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